Domestic Roofing London

We understand that selecting a company to carry out domestic roofing London work on your property can be daunting, especially if you have little or no experience in the building industry. This is the reason we encourage new and existing clients to talk openly with us about their requirements and why our team of experts are always on hand for advice, reassurance and to answer any queries that may arise.

One of our main customer policies is honesty; we always work on a trust-trust basis: you trust us as the contractor and we trust you as the client.

We do not employ salesmen, just specialists, and we only make our first site visit on your request.

Below is a walkthrough of a typical domestic roofing London contract from first enquiry to completion:

1. Customer enquiry received via phone or e-mail (we find that most customers are more at ease using e-mail for initial enquiries).
2. NSE replies within 48 hours to offer no-obligation advice.
3. If we can be of assistance, the next step would usually be a site visit at your convenience. This is only at the customer’s request, a lot of our new clients like to interact via phone or e-mail a few times in order to build a trust relationship first.
4. Upon our site visit one of our specialists (most suited to your requirements) will visit to discuss your options and perform an in-depth site survey gathering all relevant information.
5. A full quotation including site report and scope of works is provided for the client.
6. If accepted, a pre-order meeting is arranged with the client to discuss details and the start date.
7. Work starts on date agreed.
8. Work completed on time and on budget (we never engage in unexpected or extra works without permission of the client).
9. On finishing the work, a complete site clean will leave your property in the same condition as the day we arrived.
10. Our invoice is only submitted when you, the client, are completely satisfied. (For most jobs, no monies are paid until completion, except on jobs that last longer than 30 days where interim stage payments may be agreed).

We tailor this process to meet the needs of the individual, allowing the client to be as involved as they wish.

We do provide emergency call out service for temporary roof repairs where water is penetrating the building.

Calls before 5pm will be visited within the same day, calls received after 5pm will be visited first thing the following morning.